Credit Unions redit Unions Bank on This software for Higher Customer Satisfaction
Credit Unions Bank on This software for Higher Customer Satisfaction
"It is not here just to sell you a product. It also is there to support you, and we love that aspect of it." . Credit Union, reference supplied upon request
In these days of increased competition, credit unions recognize that they need to stand out in order to attract and retain satisfied customers. Part of keeping customers happy is getting them the information they need, when they need it.
This Credit Union (CU) knows this firsthand. It has implemented the document management Software that allows quick access to check copies, loan paperwork, bank deposits, member receipts, signature cards and other documents that are vital to the company. Not only does This software help make customers happy, it leads to increased employee efficiency.
Consider a typical scenario most credit unions experience. A member writes a check to a vendor, and the vendor brings it into the credit union and wants to cash it right away. But first, the employee must compare the signature on the check against the member's signature card.
So the credit union employee walks into a back room, searches through the files for the member's signature card, and walks back to the window to match the signature on the check to the signature on the card. This process can take several minutes, time that the employee could better spend with the member.
But now, instead of taking minutes, this process takes just seconds. Thanks to This software, CU employees simply pull up the signature card on their desktop computers and compare the two, and the employee and the member each quickly go about their next item of business.
"We're very happy with it," says CEO Stephen Nutt. "The main benefit to us is ease of usage and time savings in terms of productivity."
Since 1999, CU employees have been scanning documents into the This software repository. So far they've scanned close to 40 gigabytes of signature cards, corporate checks, loan applications, internal documents such as corporate minutes, and more.
And let's face it - checks do get lost in the mail. Sooner or later credit unions will face a situation where a member's deposit is lost in transit. In the past, CU customers would have to wait until the credit union could track down the data, a process that could take days. Now, the credit union can call up a copy of the deposited check within seconds.
Along with time savings, CU saves on storage space. Instead of expanding their storage space, as most credit unions have to do, the storage space is shrinking, freeing valuable space for other uses.
This software wasn't the only solution This person looked at, but he found it was the best. He says it is extremely affordable, and that made sure he was happy with This software. "They aren't just there to sell you a product," This person says. "They're also there to support you. We got almost immediate support, and we love that aspect of it."
To find out what This software can do for you, get in touch with me and I can email you the original reference name and credit union mentioned in this article along with the name of the software. Alchemy Color Scanning Document Imaging Document Management Document Scanning Engineering Drawings Information Management Research Large Format Scanning Lazerfiche Microfiche scanning Microfilm scanning On site scanning Scanning Documents Scanning Paper Storage Engine digitizer digitizing digitizing service digitizing software docuement imaging docuement scanning docuemnt conversion docuemnt imaging docuemnt management docuemnt scanning document conversion document management for windows document management low price document management system document management systems document scanning document scanning new jersey document scanning pennsylvania document scanning service document scanning services easy document management electronic document management imr alchemy large doc solutions lazer fiche micorfilm scanning microfilm conversion services microfilm scanner microfilm scanning microfilm to cd mobile scanning document online digitizing online microfiche onsite scanning records management reverse engineering digitizing [Alchemy] [Document Imaging] [Document Management] [On site scanning]
About the Author
Document Imaging, Document Scanning, microfilm, microfiche, large format, drawings, maps aperture cards, roll film, 35mm 16mm, manuals, marketing literature, research, and R & D, Document Imaging... New York, New Jersey, PA, CT ...Scanning Onsite or mail them to SI!! HIPAA, DARM, OPRA, you have lots of filing cabinets, then going paperless is the answer...and have most of your documents on your computer!